Privacy Policy

1. Introduction & Scope

Websutra Technologies ("Websutra", "we", "us", or "our"), accessible via websutraa.com, provides web development, mobile application development, digital solutions, and automated messaging services.

This Privacy Policy outlines how we collect, use, store, process, and protect your personal information when you interact with our website, use our services, or communicate with our automated WhatsApp Chatbotservices integrated via Meta's WhatsApp Business Platform API.

2. Information We Collect

We collect information to provide better services to our users. The types of data we collect include:

3. How We Use Your Information

We utilize the collected data strictly for operational, support, and communication purposes:

• Chatbot Automation: To deliver real-time automated customer service, answer inquiries, and route requests via WhatsApp.
• Service Fulfillment: To process appointments, consultations, and client service requests.
• Integration Operations: To securely transfer webhook event data to authorized workflow automation systems (e.g., Meta Cloud API / n8n / backend infrastructure).
• Security & Abuse Prevention: To prevent spam, fraud, unauthorized access, or malicious activity.
• Strict No-Sale Policy: We do NOT sell, rent, lease, or monetize your personal data or WhatsApp chat history to third parties or data brokers.

4.Meta & WhatsApp Business Cloud API Integration

Our WhatsApp chatbot service uses the official WhatsApp Business Platform Cloud API provided by Meta Platforms, Inc.

Messages sent to our chatbot are transmitted through Meta's infrastructure in accordance with WhatsApp's Privacy Policyand Meta's Developer Policies. Websutra processes this data strictly to provide the automated messaging functionality requested by the user.

5.Data Sharing & Third-Party Services

We share personal information only under limited circumstances:

• Meta Platforms, Inc.: For delivering messages via the WhatsApp Business API.
• Infrastructure & Hosting Services: Encrypted cloud hosting and database providers essential for running server applications.
• Legal Requirements: If compelled by valid legal processes, court orders, or applicable governmental authorities.

6.Data Security & Retention

We implement robust technical and administrative security measures, including HTTPS/TLS encryption for data in transit and secure access restrictions.

Chat history and user data are retained only as long as necessary to fulfill operational support, answer inquiries, or comply with legal retention requirements.

8.Cookies & Analytics

Our website uses standard essential cookies and anonymized analytics tools (such as Google Analytics) to monitor website performance and improve user experience. You can adjust your browser settings to disable cookies if desired.